You will be equipped with the following tools:
Practicing Empathic Listening
Help your clients to practice three core components of empathic listening: pausing/wait time, paraphrasing, and reflecting feelings.
Strengths- and Values-Based Introductions
Help your clients introduce themselves to others in a meaningful way by sharing information about their strengths and values.
Help your clients formulate an effective apology by satisfying the needs of the offended person.
Mindless versus Mindful Listening
Help your clients practice and experience mindful and unmindful communication through listening and talking exercises.
Basic Need Satisfaction through Communication
Help train your clients in using communication styles that promote basic needs satisfaction and facilitate behavioral change.
Brief Non-Violent Communication Exercises
Help your clients familiarize themselves with non-violent communication and allow them to practice this.
The Four-Step Non-Violent Communication Process
This tool provides an overview of the four-step non-violent communication process, which can help your clients increase empathy and compassion in communication.
Making an Effective Request for Action
Help your clients formulate effective action requests with the use of this tool.
Universal Needs Inventory
Help your clients identify and communicate their personal needs.
Help your clients increase awareness of how one’s reactions to the good news of others can affect their wellbeing.
Three Loving Connections
Increase the experience of love within your clients by seeking out three meaningful interactions and reflecting on them.
Giving Negative Feedback Positively
Teach your clients to deliver negative feedback in a way that is constructive and conducive to well-being, rather than harsh and judgmental
Small Talk to Build Connection
The goal of this tool is to help clients feel socially connected by making small talk with a stranger.
Setting Boundaries in Difficult Conversations
Help your clients feel more capable and less fearful when they need to verbally set personal boundaries.
My Boundary Response Plan
Help your clients create a habit of regulating their emotions during stressful communication situations to stay calm and verbally set personal boundaries
Listening Without Trying to Solve
Help your clients understand the difference between listening to a personal problem with and without trying to solve it, in order to learn which is the more beneficial approach.
Help your clients to facilitate the formation of connection and closeness between people.
Llanah Cherkis –
Very detailed and informative. The information was very easy to understand. The content is wonderful.
Timofey Tselykh –
Very high quality and superbly structured tools! They can be used when working with a variety of client inquiries. A perfect set for daily work in psychological counseling.